Data Rights & Contact

Do it yourself in Settings

Sign in and open Settings, then Security. There you can:

• download a copy of your account data as a JSON file: account details, settings, linked sign-in accounts, clients, call types and calls;
• delete your account: deletion takes effect after 14 days, you can cancel it until then, and we email you a confirmation;
• change your sign-in email, confirmed with a code sent to the new address;
• sign out on all devices at once.

You can change your language and time zone under General, turn off your calendar feed under Calendar, and edit or delete clients, call types and calls at any time.

Your rights

• Access: confirmation of what we hold about you and a copy of it.
• Rectification: correction of inaccurate data.
• Erasure: deletion of your data where we have no legal reason to keep it.
• Restriction: pausing processing while an issue is being resolved.
• Objection: objecting to processing based on our legitimate interests, such as security logging.
• Portability: receiving your data in a machine-readable format.

Requests by email

Email contact@talkra.eu from the address linked to your account and tell us which right you want to exercise. If you no longer have access to that address, explain why and we will find another way to verify you.

If you joined a call as a guest

We keep very little about guests: no account, no name and no call content. Your IP address may appear in our server logs for a limited time. If you want us to check, email contact@talkra.eu with the approximate date and time of the call so we can find the records.

If you are a client of a Talkra user

Professionals who use Talkra decide what they store about their clients. Please contact that professional first: they can view, correct, export and delete those records. If you cannot reach them, write to us and we will help.

Verification and timing

• We may ask for reasonable information to confirm your identity before acting, so that nobody else can obtain or delete your data.
• Requests are free of charge. We may refuse, or charge a reasonable fee for, requests that are clearly unfounded or excessive.
• We reply within one month. For complex or numerous requests we may extend this by up to two months and will tell you why within the first month.

Complaints

If you are not satisfied with our answer, you can complain to the data protection authority where you live or work, or to our lead supervisory authority, Commission for Personal Data Protection (kzld@cpdp.bg).

Contact

• Contact: contact@talkra.eu
• Postal address: Denis Alimov, Bulgaria, 9000, Varna, Han Krum 8, office №2