Terms of Use

Who can use Talkra

• You must be at least 18 years old to create an account.
• An account belongs to one person. Do not share it or use someone else's identity.
• Use an email address you control and keep it up to date. We use it to sign you in and to send service messages.
• Keep your password and devices secure. You are responsible for activity in your account; tell us at contact@talkra.eu as soon as you suspect misuse.
• You can sign in with Google instead of a password. Google's own terms apply to your Google account.

What Talkra provides

Talkra is a browser-based tool for one-to-one video calls with clients and colleagues.

• Basic plan: create instant calls and share the link.
• Paid plan: also schedule calls in advance, keep client records, organize calls by type, subscribe to a calendar feed, see monthly reports and use a permanent room with a fixed link.
• Guests join from a link in their browser and do not need an account.

You need an up-to-date browser, a camera and microphone, and a stable internet connection. Call quality depends on both participants' devices and networks, which we do not control.

Call links, rooms and calendar feed

• Anyone who has a call link can try to join, so share links only with the people you intend to meet.
• Scheduled call links stop working once the call's end time has passed. Your permanent room link does not change, but guests get in only while you are present and after you admit them.
• Your private calendar feed link shows your calls and client names or aliases to anyone who has it. Treat it like a password; you can turn it off in Settings.
• Choose client names or aliases that reveal no more than necessary, such as a first name or a reference number rather than health or financial details.

Your clients' data

When you store client records or schedule calls with clients, you decide what to enter and why. You are responsible for having a lawful basis for that data and for informing your clients where the law requires it.

We process that data only to provide Talkra to you, keep it confidential, protect it as described on our Security page, and delete it when you delete it or your account. If one of your clients asks us about their data, we will refer them to you and help you respond.

How we protect data

Recording

Talkra does not record calls. If you record a call by other means, such as screen recording software, you must first get every participant's consent where the law requires it, and you are responsible for storing the recording lawfully.

Acceptable use

You must not use Talkra to:

• break the law, or harass, threaten, defraud or discriminate against anyone;
• impersonate another person or mislead people about who you are;
• send spam or phishing, or use call links to lure people to harmful content;
• share content you have no right to share, including other people's personal data without a legal basis;
• probe or test the vulnerability of our systems, bypass security measures or rate limits, or overload the service;
• access Talkra by automated means other than the interfaces we provide;
• join or disrupt calls you were not invited to, or spread call links to expose other people's sessions.

We may investigate suspected misuse and report illegal activity to the authorities.

Plans and payment

• Until December 1, 2026 all features are free for every account.
• The Basic plan is free. The price, billing period and renewal terms of the paid plan will be disclosed after November 20, 2026.
• Payments are handled by Stripe under its own terms. We do not store card details.
• You can cancel the paid plan at any time. It stays active until the end of the period you paid for; after that your account returns to the Basic plan and paid features are no longer available.
• If you are a consumer in the EU, you may withdraw from a paid subscription within 14 days. If you asked us to start the paid plan immediately, you may have to pay for the days already used.
• We will tell paying users at least 30 days in advance about price increases or material changes to the paid plan.

Availability and changes to the service

We work to keep Talkra available but cannot promise uninterrupted service. We sometimes need maintenance, and calls can fail because of networks or devices outside our control.

We may improve, change or remove features. If a change significantly reduces what the paid plan offers, we will tell you in advance and you may cancel.

Intellectual property

Talkra's software, design and brand belong to us or our licensors. We give you a personal, non-exclusive, non-transferable right to use the service under these Terms.

Your content, such as client records and call types, remains yours. You allow us to store and process it only as needed to provide the service to you.

Ending your use of Talkra

You can delete your account at any time in Settings. Deletion takes effect after a 14-day grace period, during which you can cancel it; after that your data is erased as described in our Privacy Policy. Export your data first if you want a copy.

We may suspend or close an account that seriously or repeatedly breaches these Terms, endangers other users or the service, or where the law requires it. Where appropriate, we will first tell you why and give you a chance to respond.

Liability

Talkra is provided as it is available. Beyond the rights you have by law, we give no further guarantees about the service.

We are fully liable for damage caused intentionally or through gross negligence, for injury to life, body or health, and wherever mandatory law does not allow liability to be limited.

Talkra is not liable for incidental or consequential damages, loss of profits or business opportunities, or damages resulting from loss of data or loss of access to the service. In any event, Talkra's total liability shall not exceed the amount you paid for the service during the 6 months before the incident that causes the liability.

If you use Talkra for business, you will compensate us for third-party claims arising from your breach of these Terms or of the law.

Changes to these Terms

We may update these Terms. For material changes, we will email account holders at least 30 days before they take effect. If you do not agree, you can delete your account before then; if you keep using Talkra after that date, the new Terms apply.

Governing law and disputes

These Terms are governed by the law of Bulgaria. Disputes are heard by the competent courts of Varna, Bulgaria.

If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may also bring proceedings there.

Other provisions

• If a provision of these Terms is invalid, the rest remains in force.
• We may transfer this agreement to a company that takes over Talkra; your rights will not be reduced as a result.
• Neither party is responsible for delays caused by events beyond its reasonable control.

Contact

Questions about these Terms and Privacy: contact@talkra.eu.